Shipping policy

 

Shipping Rates

Our free shipping rates are as follows:

  • Domestic Standard: on orders over $200 USD

  • International Standard: on orders over $350 USD

Additional shipping options are available and can be selected at checkout. Prices for these options are determined by the respective courier.

 

Order Fulfillment & Shipping

Ready-to-Wear items are shipped within 3–5 business days.

Made-to-Order items are shipped once production is complete. Production typically requires 6–14 weeks, depending on order volume and design complexity. Please refer to our Production Timelines for more details.

Once your order has left our workshop, delivery dates cannot be guaranteed due to factors outside our control, including postal and courier services.

Any claims or complaints regarding delivery time should be submitted directly to the carrier. If an order is returned as undeliverable, we will contact you to arrange reshipment.

 

Production Timelines

Made-to-order items typically require 6–14 weeks to produce, depending on order volume and design complexity. Working conditions and the U.S. federal holidays can also affect production schedules. During peak periods, including Thanksgiving, Christmas, and New Year, production and shipping may take additional time.

 

Loss or Damage in Transit

HOTTÉ is not responsible for items lost, damaged, or stolen in transit. To minimize risk, we can ship via a preferred courier upon request; select your preferred courier at checkout.

 

International Taxes & Duties

International customers are responsible for any taxes, customs duties, or import fees that may be charged upon delivery.

We recommend checking with your local customs office for information about potential charges before placing your order.

 

Important Notes

Orders combining RTW and Custom items ship together; place separate orders for faster RTW delivery.

Express shipping does not speed up custom production.

 

Handmade with Care

All HOTTÉ clothing is handmade. Made-to-order items may take longer to produce than standard ready-to-wear pieces. Every garment is carefully crafted in our workshop in Arizona, USA to ensure the highest quality and a safe, humane working environment.